INTRODUCTION

 Helpmeorganics is committed to protecting and respecting your privacy and using the information you provide to us responsibly.

This Privacy and Personal Information Policy (together with our Terms and Conditions) set out.

Use of your personal information:

We may collect and use the following information about you:

·         Information that you provide by filling in forms on our Site. This includes information provided at the time of ordering goods through our site, signing up to use our newsletter and social media, posting material or requesting further services.

We retain order and transaction records for as long as necessary to fulfil our legal, accounting and tax obligations.

·         Information submitted when you enter a competition or promotion or when you respond to a survey and/or when you report a problem with our Website.

·         If you contact us, we may keep a record of that correspondence

·         Details of transactions you carry out through our Website and the fulfilment of your orders. However, we never store your payment details

·         Details of your visits to our Website including, but not limited to, which URL you used to get to our Website, searches you make, traffic data, location data, weblogs and other communication data, whether this is required for our billing purposes or otherwise and the resources that you access

·         Information about yourself provided by you to us for specific purposes.

To help us improve our services, if you send us personal information which identifies you via email, we may keep your email and your email address. 

Sensitive personal information

Generally, we do not seek to collect “sensitive personal information” – that is information relating to race, ethnic origin, political opinion, religious or similar beliefs, trade union membership, physical or mental health, sexual orientation, criminal records.  We recommend that you do not provide such information to us.  If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this policy, or as explained at the time you provide the information.

Any payment transactions will be encrypted using SSL technology and the security of PayPal.

Security of shared information

 Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website, any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

How We Use Your Information

We use the personal information we collect to:

• Process and fulfil orders placed through our website.

• Communicate with you regarding your orders, enquiries or customer service requests.

• Manage your account and provide access to website features.

• Send newsletters and marketing communications where you have requested or consented to receive them.

• Improve our website, products and services.

• Maintain the security of our website and help prevent fraud.

• Comply with our legal, accounting and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so, including where it is necessary to fulfil a contract with you, where we are required to comply with a legal obligation, where we have a legitimate business interest, or where you have provided your consent.

Disclosure of your information

We do not sell our customer lists and we will never pass your details on to third parties for any purpose unless you have consented to us doing so unless it is for the following reasons.

·         In the event that we sell Helpmeorganics in which case we may disclose your personal information to the prospective buyer

·         If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements, or to protect our rights, property, or safety of our employees, customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.

• Request that inaccurate or incomplete personal information is corrected.

• Request the deletion of your personal information where there is no legal reason for us to continue processing it.

• Request that we restrict the processing of your personal information in certain circumstances.

• Object to the processing of your personal information in certain circumstances.

• Request a copy of your personal information in a portable format where applicable.

• Withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us at contact@helpmeorganics.com.

Mailing List Sign Up

If you sign up for our monthly emails, we will hold your email address for the purposes of sending you newsletters and new items from our website. You can opt out of the service at any time, by clicking in the "unsubscribe" link, or by contacting us. The service is provided by Mailchimp - their privacy policy is available  at mailchimp.com/legal/privacy/

Accounts

If you create an account on our website, your username and email address  will be stored in the site database. Passwords are converted to an anonymised string (also called a hash), through the use of a one-way encryption algorithm,  and it is only this customised string that is securely stored by the site. The password itself cannot be accessed  or re-created from the hash - by us or anybody else. You can see, edit, or delete your personal information at any time. 

Access to Information

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to access the personal information we hold about you and to request that inaccurate or incomplete information is corrected.

You also have the right, in certain circumstances, to request the deletion of your personal information, restrict its processing, object to its use, request a copy of your information in a portable format, and withdraw your consent where processing is based on consent.

We collect, use and are responsible for certain personal information about you. We are regulated by UK data protection legislation and act as the "data controller" of that personal information for the purposes of those laws.

If you leave a comment or review on our website, the comment and its associated metadata may be retained indefinitely. This allows us to recognise and approve any follow-up comments automatically.

If you have an account with us, you may request an exported copy of the personal information we hold about you. You may also request that we delete any personal information we hold about you, except where we are required to retain it for legal, accounting, tax, security or administrative purposes.

We use Google Analytics to help us understand how visitors use our website. Google Analytics does not identify individual users and the information collected is aggregated and anonymised.

We do not sell our customer lists and we will never pass your details to third parties for marketing purposes. We may disclose your personal information where you have given your consent or where disclosure is required for the following reasons:

Our website uses a secure HTTPS connection. Any information transmitted between your browser and our website is encrypted. Access to personal information stored on our website, computer systems, cloud storage services and email marketing platforms such as Mailchimp is protected by appropriate security measures, including password protection.

Complaints

If you have any concerns about how we collect, use or protect your personal information, please contact us at contact@helpmeorganics.com and we will do our best to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

For more information about your rights or to make a complaint, please visit https://ico.org.uk.

Data Controller

Helpmeorganics is the data controller responsible for the personal information collected through this website. If you have any questions about this Privacy Policy or how your information is handled, please contact us at contact@helpmeorganics.com.

Changes to this policy and cookies notice

This Privacy and Cookies Notice was last updated on 25 June 2026. We may change this Privacy and Cookies Notice from time to time when we do, we will inform you via a banner at the top of the Site (as defined below) for two weeks.