Privacy and Personal Information Policy


New GDPR Privacy Policy (updated: 25/05/2018)


We, Helpmeorganics, are fully compliant with the new GDPR laws which have come into effect on 25th May 2018.

We never share your personal information to a third party and do not store any payment information.  If you order via our website, we use Paypal , you can read their Privacy statement using


If you order via our Etsy shop, we are informed by Etsy information regarding your order but no payment information. Please read their Privacy Policy at


If you order via our Folksy shop, we are informed by Folksy information regarding your order but payment is received via Paypal. Please read their privacy statement on


If you come along to a show and pay by credit/debit cards, we use Sumup Payments Ltd , you can read their Privacy policy on


We store invoices for a period of six years after which all paperwork is commercially shredded.  If you would like to talk to us about how we store your personal information, name, address and previous orders kindly contact us and we will be more than happy to discuss it.

Helpmeorganics will not send promotional emails, we love to keep in touch using our social media which YOU choose to “follow us”, if you are receiving updates from us and you did not sign up, please feel free to “unfollow us” although we would love you to stay. We do not use cookies but Etsy, Folksy and various social media platforms do, please check your settings if you do not wish to accept cookies.




Helpmeorganics is committed to protecting and respecting your privacy and using the information you provide to us responsibly.

This Privacy and Personal Information Policy (together with our Terms and Conditions) set out.

Use of your personal information:

We may collect and use the following information about you:

  • Information that you provide by filling in forms on our Site. This includes information provided at the time of ordering goods through our site, signing up to use our newsletter and social media, posting material or requesting further services.
  • Information submitted when you enter a competition or promotion or when you respond to a survey and/or when you report a problem with our Website.
  • If you contact us, we may keep a record of that correspondence
  • Details of transactions you carry out through our Website and the fulfilment of your orders. However we never store your payment details
  • Details of your visits to our Website including, but not limited to, which URL you used to get to our Website, searches you make, traffic data, location data, weblogs and other communication data, whether this is required for our billing purposes or otherwise and the resources that you access
  • Information about yourself provided by you to us for specific purposes.

To help us improve our services, if you send us personal information which identifies you via email, we may keep your email and your email address.


Generally, we do not seek to collect “sensitive personal information” – that is information relating to race, ethnic origin, political opinion, religious or similar beliefs, trade union membership, physical or mental health, sexual orientation, criminal records.  We recommend that you do not provide such information to us.  If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this policy, or as explained at the time you provide the information.

Any payment transactions will be encrypted using SSL technology and the security of Paypal.


Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Website, any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.


We do not sell our customer lists and we will never pass your details on to third parties for any purpose unless you have consented to us doing so unless it is for the following reasons.

  • In the event that we sell Helpmeorganics in which case we may disclose your personal information to the prospective buyer
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements, or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


If you have consented to us sending you marketing information you have the right to change your mind and ask us not to send you marketing information any more.  As mentioned above we will always ask you (before collecting your information) if you would like to receive information from us for such purposes.  You can exercise your right to prevent such processing by not ticking the box on the forms we use to collect your information.  You can also exercise the right at any time by contacting us at


The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you and for you to request that changes be made to this information if it is inaccurate or not up to date.

You right to access can be exercised in accordance with the Act.  Any access request may be subject to a fee (as amended from time to time) to meet our costs in providing you with details of the information we hold about you