Which postal service do you use and how much does it cost?
We use Royal Mail Signed For™ 2nd Class for delivery and it costs £3.90 which we add on at delivery.
Do you ship outside of the UK?
Sadly, at the moment, we don’t offer shipping outside of the UK.
What types of payment do you accept?
On our website, we take payments via PayPal. You can either use funds from your PayPal account or pay directly using a credit or debit card. You do not need a PayPal account to make a purchase.
I have an issue with an order I made?
Don’t worry, just email us at firstname.lastname@example.org and we will try our best to help you as quick as possible. We tend to send out your order the next working day so please contact us as soon as you spot your issue. As soon as the parcel has been shipped, there isn’t much we can do.
I have a general inquiry, how can I contact you?
You can either email us at email@example.com, tweet us or DM us on Twitter or message us on Facebook. We will try and answer your question as soon as possible.
Are your products vegan friendly?
Our products are 100% vegan and absolutely every single product is suitable for vegans and vegetarians!
Do you handmake every product?
Yes we do! We like to know exactly what has gone into every product and where it has been. We see the development of every single product: start to finish.
Do you test on animals?
ABSOLUTELY NOT! We are completely against testing on animals and are very passionate about that. There is no need to. The testing we do is in a laboratory that shares these beliefs as well. We also triple check that our suppliers don’t and won’t test on animals.
Are your products suitable for use around pets?
As far as we know, our scents are safe to use around pets but we do ask that you take extra caution when introducing a new scent to a pet. Also, do not spray a room spray when the pet is in the room and always keep candles out of reach. Although we haven’t come across an animal that has been negatively affected by our products, we wouldn’t want to take any chances so always use our products with care.
I am a blogger / vlogger. Can we collaborate?
Brilliant! Just email us at firstname.lastname@example.org and tell us a little about you and why you would like to work with us. We are always looking for bloggers and vloggers to work with. We do receive a high number of enquiries about collaborations so please bear with us if it takes us some time to reply.
We would like to include your products in our subscription boxes.
We adore being included in subscription boxes and would love to hear from any companies that would like to include us in their’s. You can email us at email@example.com and tell us all about your boxes.
I am local and would like to collect my order from your shop in Cheshire: Simply Relaxing. Is this possible?
Yes. Just email us at firstname.lastname@example.org and can provide you with a unique free delivery code and we can arrange a time for collection.