Which postal service do you use and how much does it cost?
We use Royal Mail Signed For™ 2nd Class for delivery and it costs £3.90, which we add on at the checkout.
Do you ship outside of the UK?
Sadly, at the moment, not all of our products are able to be shipped outside of the UK. But, via our Etsy shop, we can ship our candles to Europe addresses.
What types of payment do you accept?
On our website, we take payments via PayPal. You can either use funds from your PayPal account or pay directly using a credit or debit card. You do not need a Paypal account to make a purchase.
I have an issue with an order I made. How can I fix it?
Don't worry, just email us at firstname.lastname@example.org and we will try our best to help you as quick as possible. We tend to send out your order the next working day so please contact us as soon as you spot your issue. As soon as the parcel has been shipped, there isn't much we can do.
I'm local and would like to collect my order from your shop in Cheshire: Simply Relaxing. Is that possible?
Yes. Just email us at email@example.com and we can provide you with a unique free delivery code and we can arrange a time for collection.
Are your products vegan friendly?
Our products are 100% vegan and absolutely every single product is suitable for vegans and vegetarians!
Do you test on animals?
ABSOLUTELY NOT! We are completely against animal testing and are very passionate about that. There is no need to. The testing we do is in a laboratory that shares these beliefs as well. We also triple check that our suppliers don't and won't test on animals.
I am a company and we would like to collaborate. How can I contact you?
We adore working with other like minded brands and welcome any company to contact us. You can email us at firstname.lastname@example.org and tell us all about your company and why you'd like to work with us!
Couldn't find the answer? We can help!
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At helpmeorganics, we create organic, vegan and cruelty free lifestyle and body care products scented using only pure essential oils.